IT Process Improvement

Lean Six Sigma Is Not Just for Operations Any More

The Executive Challenge

The days of IT processes slipping under the radar of traditional process improvement initiatives are over. In today’s competitive business environment, it’s a necessity for IT executives to find more efficient and more effective ways to deliver value to their business stakeholders and customers. These executives are grappling with a new set of questions: How do you reduce turnaround time for key services while improving the quality of those services? How do you reduce variation in service quality? How do you even get visibility into these key metrics?

Many executives are turning to Lean and Six Sigma best practices to deliver focused process improvement in their IT organizations.

Envision the Possibilities

Think about the impact on your IT organization if you could:

• Deliver new IT services or products to the business faster and with greater regularity
• Understand your key process drivers, so you could identify and mitigate potential failures before your business customer even notices
• Quantify the value of your IT processes or organization
• Wring the waste out of your processes, so your associates can focus on higher value activities

Our Approach

Dominion Digital’s IT process improvement team is comprised of Lean Six Sigma experts that have years of experience leading projects at the divisional and enterprise levels. We believe that IT process improvement is an evolutionary journey that requires a strong executive commitment and an approach that delivers value early and often. As such, Dominion Digital leverages our proven, multi-phased, iterative approach to IT process improvement that focuses on discovering, prioritizing, and attaining measurable value. Our approach:

• Engages cross-functional stakeholders and customers to discover business objectives and the Voice of Customer (“VOC”);
• Ensures a constant focus on value with an iterative delivery approach and multiple value check points;
• Focuses on long-term cultural change and adoption; and
• Leverages our collaborative partnership model to drive ownership and ensure knowledge transfer.

We have provided objective, right-sized solutions to IT organizations across many different industries, and we are confident that we can help position your organization for long-term success.

The Dominion Digital Difference

Dominion Digital is a regional process and technology consulting firm known for rapidly delivering value for its clients and providing right-sized solutions to complex business challenges. Working principally with Fortune 500 and mid-cap companies, Dominion Digital partners with progressive executives to bring focus, direction, and momentum to their high-priority initiatives. Our high-caliber, seasoned professionals are passionate about producing results for our clients.

Dominion Digital provides Mid-Atlantic companies a best-value alternative to large national consulting firms. Known for our process and technology leadership, we have helped over 100 clients realize dramatic gains in business effectiveness and efficiency.

For more information about IT Process Improvement, please contact us:

Richmond area 804.648.0600 - option 2

Toll-free 877.949.3344 - option 2

or solutions@dominiondigital.com.