Operating Model Alignment

Integrating and Standardizing to Create Value for Customers

The Executive Challenge

The 1990s and early 2000s brought the Internet, CRM and other exciting enterprise applications to business, along with the strategy of re-engineering organizations. Success during these times required a clear corporate vision and a strong commitment to business strategy. Today, the same exciting technologies and the lessons learned from re-engineering initiatives have created a global environment of constant change and the corresponding need for evolutionary business models.

Success in today’s fluid environment requires not only a commitment to business strategy but also a focus on the operating model. A company’s operating model defines the necessary level of business process integration and standardization. While business strategy and priorities may change frequently based on external factors, the operating model must maintain stability - creating the foundation and flexibility required to execute the firm’s initiatives. The components of the operating model include business processes, technology, people, ownership, and metrics. Only by taking a comprehensive approach to aligning all of these components can you effectively evaluate opportunities to maximize value for your customers.

Envision the Possibilities

Can you imagine what it would mean to realize measurable business value by:

• Having a consistent link between customer value, business strategy, and operating model
• Increasing operational efficiencies and effectiveness
• Creating the blueprint for future transformative growth through increased agility

Dominion Digital can help you achieve all these goals by working with you to align your operating model.

Our Approach

Our collaborative approach to creating your operating model begins with a focus on what your customers value. Once we have an intimate understanding of customers’ needs, we can partner with you to assess the incremental benefit of varying levels of process integration and standardization. Our consultants then work with you to transform the supporting technology, people, ownership, and metrics into an aligned operating model focused on delivering value to your customers.

The Dominion Digital Difference

Dominion Digital is a regional process and technology consulting firm known for rapidly delivering value for its clients and providing right-sized solutions to complex business challenges. Working principally with Fortune 500 and mid-cap companies, Dominion Digital partners with progressive executives to bring focus, direction, and momentum to their high-priority initiatives. Our high-caliber, seasoned professionals are passionate about producing results for our clients.

Dominion Digital provides Mid-Atlantic companies a best-value alternative to large national consulting firms. Known for our process and technology leadership, we have helped over 100 clients realize dramatic gains in business effectiveness and efficiency.

For more information about Operating Model Alignment, please contact us:

Richmond area 804.648.0600 - option 2

Toll-free 877.949.3344 - option 2

or solutions@dominiondigital.com.