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Brokerage Firm Achieves Excellence Through Business Process Off-shoring

A Client Success Story in the Financial Services Industry

Business Situation

A Fortune 50 Financial Services firm was experiencing challenges with attrition and needed resources to support a large scale merger that was underway. The firm began exploring options for attracting resources, and made the decision to engage a Business Process Outsourcing company based in India.

Business Result

Dominion Digital partnered with our client to lead the transition of the processes from the local teams to teams based in India. Dominion Digital utilized our extensive project management skills coupled with an existing business process offshore methodology to ensure these processes were seamlessly transitioned.

As a result of this project, merger timelines were met and a $843,312 savings was realized in 2009 and $2M savings will be realized over a 3 year period.

More about Dominion Digital

At Dominion Digital, we never forget that people who use technology are...well, people. They have dreams and desires. Frustrations and failures. Needs and wants. So we engineer strategies, processes, and technology solutions that are sensitive to the human experience. That means integration is more effective. Innovation is pushed farther. Challenges are met head on. Dominion Digital. Operating at the crossroads of technology and humanity.