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A Client Success Story in the Financial Services Industry
Dominion Digital Helps Financial Services Firm Improve Collections Approach
A Client Success Story in the Financial Services Industry
Business Situation
A Credit Card Collections business for a Fortune 200 Financial Services company was experiencing increased financial exposure associated with credit delinquencies and charge-offs. Executives identified an opportunity to improve dollars collected by implementing a more client-specific, relationship-centric contact strategy focused on highest risk accounts.
Business Result
Dominion Digital partnered with the client to design and implement a relationship-centric contact strategy. Our team designed business processes, performed a comprehensive risk assessment across IT and operational teams, and established key controls and performance monitoring to support continuous improvement. Early indications show the following benefits:- increased right party contacts;
- increased dollars collected; and
- improved customer experience.
Your process leadership, guidance, and passion for this initiative gave us confidence in our solution.
Collections Director
