Top 20 Bank Consolidates and Standardizes Functions

A Client Success Story in the Banking Industry

Business Situation

After two major bank acquisitions, a top 20 U.S. retail and commercial bank embarked on a multi-year strategic initiative to consolidate and standardize business functions, processes, and IT platforms. Several months into the journey, program leaders determined that the initial business and system requirements were incomplete. They also realized that there was insufficient focus on business processes.

Business Result

Dominion Digital, collaborating with program leaders:

identified key business drivers and designed future state business processes;
identified high-impact, high-likelihood operational and technology risks;
recommended both short term corrective actions and long term improvement opportunities; and
provided effective change management through coaching and educating business and technology leaders in fundamental business process management (BPM) disciplines.

As a result, we served a key role in the blending of three corporate cultures and operations into a single bank.

More about Dominion Digital

At Dominion Digital, we never forget that people who use technology are...well, people. They have dreams and desires. Frustrations and failures. Needs and wants. So we engineer strategies, processes, and technology solutions that are sensitive to the human experience. That means integration is more effective. Innovation is pushed farther. Challenges are met head on. Dominion Digital. Operating at the crossroads of technology and humanity.