Solution Delivery Methodology - Project Overview
Business Situation
A Fortune 200 Financial Services company, seeking to reduce complexity and solution implementation costs sought opportunities to streamline their existing solution delivery lifecycle, while improving effectiveness, reducing exceptions and increasing general corporate-wide compliance. Based on our proven track record for IT process improvement, the client engaged Dominion Digital to support their efforts.
Business Result
Dominion Digital helped the client identify and implement process improvements that included process standardization & simplification, small & medium project fast tracking, forms streamlining, and knowledge infrastructure resulting in reductions in exceptions request and wasted efforts. These improvements resulted in long-term benefits including higher levels of user acceptance and client satisfaction, increased user productivity, a 50% reduction documentation development and a conservatively estimated annual costs savings of approximately $10M. Additionally the effort resulted in reduction in bottlenecks improved efficiency while delivering a wide variety of initiatives ranging from small departmental efforts to large strategic corporate-wide programs.