At Dominion Digital, we help our customers delight their customers. This is not just a side effect of what we do; this is the focus of every project and the guidepost for every decision we make. Customer Experience: It's our business.

It's our expertise. It's our passion. Our conversations and collaborations, our strategies and tactics, our execution and metrics, they all center on enhancing Customer Experience. This in turn leads to achieving better business results.

So what is Customer Experience? While the professional discipline Customer Experience Management might not be familiar to you, its focus—customer experience—is as familiar to you as motherhood and apple pie.

More...

Organizations are increasingly deploying in the cloud; moving applications from datacenters to the cloud or creating new applications for the cloud. Today, clouds convey an image of high availability, reliability and scalability unsurpassed in computing history. With sophisticated technology and advanced practices, vendors portray their SaaS, IaaS and PaaS solutions built “in the cloud” as almost impermeable to disasters and other acts of God.

Dominion Digital's Ryan Shriver, an industry analyst for the Virtualization Practice, brings insight to the recent Amazon outage and the lessons organizations deploying the cloud can learn from it:

http://www.virtualizationpractice.com/deploying-in-the-cloud-lessons-when-clouds-burst-16795/

Continuous Integration, the practice of integrating and testing code frequently typically on each change, has been a standard part of agile development communities for the last decade. With the rise of cloud computing, organizations are increasingly looking to migrate tools that support their agile development process to the cloud.

Dominion Digital's Ryan Shriver, an industry analyst for the Virtualization Practice, introduces the emerging practice of Continuous integration in the cloud include the leading vendors in this growing space:

http://www.virtualizationpractice.com/continuous-integration-cloud-16515/

Cloud computing has exploded over the last six years starting first with software-as-a-service (SaaS) and then migrating to infrastructure-as-a-service (IaaS). The progress continues as new platform-as-a-service (PaaS) vendors look to not only reduce computing costs and simplify infrastructures, but also help organizations migrate their agile delivery processes and tools to the cloud resulting in faster time to market and improved customer experience.

Dominion Digital's Ryan Shriver, an industry analyst for the Virtualization Practice, introduces the newest topic Agile Cloud Development that covers the convergence of agile development and cloud computing.

http://www.virtualizationpractice.com/agile-cloud-development-the-future-of-software-16226/

Understanding customer needs can seem overwhelming in a world of increasing customization and there’s-an-app-for-that mentality. When customers raise the bar on expectations, rigorous prioritization of customer needs is more important than ever. More...

By now, everyone is familiar with TED, a small nonprofit dedicated to “ideas worth spreading,” and TED Talks recorded at TED’s annual conferences and local events. We’ve been hooked on TED Talks for many years—the brief presentations are funny, insightful, moving, and thought-provoking. We decided to pull together our top 10 favorites and share them with you. These 10 talks cover many different topics—but they share the ability to inspire, inform, and persuade. So, kick back and enjoy!

• Ken Robinson says schools kill creativity
• Dan Pink on the surprising science of motivation
• Chade-Meng Tan: Everyday compassion at Google
• William McDonough on cradle to cradle design
• Chris Anderson of WIRED on tech's Long Tail
• Malcolm Gladwell on spaghetti sauce
• Sheryl Sandberg: Why we have too few women leaders
• John Doerr sees salvation and profit in greentech
• Hans Rosling shows the best stats you've ever seen
• Dan Gilbert explains how we generate our own happiness

Technically, these aren’t TED Talks, but they’re hosted on TED and we couldn’t resist including them

• Steve Jobs: How to live before you die
• Jeff Bezos: What matters more than your talents

Over the past decade, digital business has emerged as a mainstream way to facilitate commerce across the globe. Most organizations use digital business methods to work more closely with their suppliers and partners and to better satisfy the needs and expectations of customers. More...

Measuring Analytics Maturity and the Importance of Balanced Development

Senior Consultant and Customer Experience expert, Hope Norman, recently returned from the eMetrics Marketing Optimization Summit, where website analytics practitioners from across the country presented their experiences, techniques, and challenges in a world in which decision-makers are often far removed from the managers of the data. More...

With so many books to choose from, we’re often asked for our favorites. We compiled a list of our Top 15 Best Books--these are our favorite books that have influenced our thinking over the years and that we often revisit and recommend to others. More...

This article introduces the Agile Engineering principles and practices enabling some teams and their respective organizations to build very high quality software, very quickly that pleases customers. More...